A3 Floor Cleaning Machines

Once of our engineers reported back that a call we sent him on recently was caused by a severe build-up of Limescale and to resolve he had to run through a solution tank descaling procedure several times before the machine would dispense water onto the floor again. The call originated from a customer in Stoke-on-Trent who operate a discount store there; they reported that their Viper Fang 20 HD scrubber dryer would not dispense cleaning fluid onto the floor during operation and suspecting a mechanical fault requested an engineer attend and fix the problem. As we already had an engineer in the Stoke area, we were able to attend on the same day. Solution Tank Descaling a Viper Fang 20HD Our engineer called into the store in Stoke-on-Trent and started working on the machine to identify the cause. Our engineer soon discovered that the problem was due to an excessively large build-up of limescale inside the solution tank which was so bad that no water whatsoever was able to leave the...

We recommend you have a Viper Fang Service carried out every year to ensure your floor cleaning machine is working at maximum efficiency; like a car there are a lot of moving parts in a scrubber dryer and with daily use wear and tear is inevitable. Some of the symptoms of a poorly serviced machine include reduced battery life, less effective floor cleaning action, leaks and dirty water being left on the floor. Our service also includes a Portable Appliance Test (PAT Test) that will highlight any electrical issues and confirm the machine is safe to use. Many of our customers take out a service contract when purchasing a machine or it is included in the contract which is quite common with rental agreements. We usually encourage our customers to take up the service option as we would rather keep our service team busy with the regular planning and carrying out service visits than responding to breakdown calls. An example of this being a Viper Fang Service we recently organised for a cus...

Training cleaning staff in the use of their floor cleaning equipment is a service we always offer to our customers, regardless of whether the machine they have purchased is new or reconditioned. We normally send our Engineers to do the training as they can deliver the machine and provide training at the same time, they have also built up an invaluable experience in how not to use the machine and can usually recite a scenario or two that keeps the training interesting. On this occasion one of our large corporate customers had purchased a new Viper Fang 24T Battery Operated Scrubber Dryer for their store in Chorley , Lancashire and as so an Engineer was assigned to pay them a visit on-site to provide the training. The store is located in the Market Walk Shopping Centre which has proved to be very popular with shoppers and is being extended in 2019 to include more parking and a six-screen Cinema. Training Cleaning Staff Prevention is always better than cure and we find having a tr...

The owner of an independent retail store in Nottingham called us recently to report what he thought was a switch fault with their Viper Fang 20HD scrubber dryer. This machine has several rocker switches on the main panel that control various functions and they were unable to get any power to the water release and vacuum mechanisms. A3 Machines service floor cleaning machines for a wide range of customers from food manufacturers, large cleaning companies and retail chains right down to smaller independent shops. Quite often the machine has seen a lot of use which causes wear and tear and so like a car which has travelled a lot of miles it will develop the occasional fault. The store owner relied on the machine to keep the floors clean and maintain a presentable appearance for their customers and without being able to engage the water release or the vacuum to recover the water from the floor the machine was unusable. Diagnosing a Viper Fang 20HD Switch Fault Our engineer made th...

Our A3 engineers have such a detailed knowledge of the equipment they service we find they are well placed to provide cleaning machine training , also being mobile gives them the advantage of being able to provide that training at a customer’s site. Having staff trained in the operation and maintenance procedures of a machine will save you down time and money, it also makes sense from a health and safety perspective. One company we deal with on a regular basis who appreciate the need to train their staff are B&M stores and recently they requested an engineer to visit their Kettering store to provide cleaning machine training to the cleaning team there. Kettering is a medium sized town in the county of Northamptonshire that had great transport links to the midlands and to London via public transport and local motorway access. Providing Cleaning Machine Training A3 Machines always give full on-site training with the delivery of every machine but over time you generally find ...

Details below of a Viper Fang 20HD Service we recently carried out a for a national chain of discount stores at their branch in Wisebech , Cambridgeshire.  Floor cleaning machines get a lot of wear so to avoid breakdowns and ensure the machine performs at an optimum level we highly recommend having your equipment serviced every year, we can also complete a PAT test on the machine to ensure you have met health and safety requirements. A3 machines have service contracts with several nationwide retailers which keep our engineers busy servicing and repairing floor cleaning machines across the country. The discount retailer in Wisbech is part of a network of more than 400 retail stores and stock a wide range of discounted home wares from bedding and bathroom products to pet care products and children’s toys. Annual Viper Fang 20HD Service For efficiency our service team work out a rota and route whereby an engineer is scheduled to call into several customers over the course of a s...

We received a call recently from the manager of a large retail store in Boston, Lincolnshire to tell us that one of their cleaners had dislodged the suction rubbers  on their Viper Fang 24T scrubber dryer leading to a loss of suction.  We sent an engineer along to the store, in Boston , Lincolnshire to assess the damage, replace the clip with a new one and get the machine back to full operational capacity.  Not to be confused with its larger cousin in the United States, Boston is a small port town on the Lincolnshire coast where the local economy revolves around food production and transportation. Relacing Suction Rubbers on a Viper Fang 24T After loading his service vehicle with spares for the machines he had on his call list that day, our engineer made the journey over to Boston to repair the machine. The store needed to be kept clean at all times and keeping on top of the floors was a crucial part of this process. For this reason, the cleaners used a Viper Fa...

A customer called us recently complaining that their floor cleaning machine was scratching the floor at their store and requested a visit from an engineer to have the problem resolved as soon as possible. The retail store was over in Norwich , Norfolk, a city which, due to its rich history, sees a lot of tourism, meaning retailers and small businesses tend to flourish here. Following what was an incredibly dry July, the heat had now been broken by heavy August rainfall which combined with the constant flow of customers coming into the store meant the cleaning team were busy keeping the floors clean. Afraid their Viper AS5160 scrubber dryer would continue scratching the floor it had been kept out of use, hence he urgency. Investigating Floor Scratching Problem in Norwich Our engineer travelled to Norwich to see how it was possible that their Viper AS5160 was scratching the floors. After spending some time checking over the machine the culprit was soon identified as an incorrectly...

If you are looking for a Viper AS5160 manual then scroll further down this page where you will find a link; when your servicing and repairing a large variety of cleaning machines around the country you need access to numerous manuals and so we are building an on-line library. This came in handy recently when a retail store in Northwich contacted us to report that their scrubber dryer that was not recovering dirty water during cleans and wanted an Engineer to take a look as soon as possible. We were able to route an engineer who was coming back from a call in Warrington to the store and take a look, unfortunately however he did not have the Viper AS5160 manual with him, but he was able to access it via his iPad. Traditionally a market town, Northwich now has a population approaching 20,000 and so there is plenty of retail demand for smaller and larger retail stores who experience steady custom throughout the year. Viper AS5160 Service Call One of our engineers called into the...

It’s worth bearing in mind that here at A3 Machines we stock spare parts for current and past models of scrubber dryers from Fimap filters to the Viper Fang Battery Charger range. Retailing spare parts isn’t our primary business however our customers have maintenance contracts with us to service and repair a wide variety of floor cleaning hardware, so we need to ensure we have the parts available quickly to meet the SLA. If you’re looking for a spare part for a floor cleaning machine therefore it’s always worth giving us a call. Last month you may recall one of our customers who maintains the floors a supermarket in the old market town of Frome   in Somerset, got in touch to report that their scrubber dryer was not holding a charge. We sent down an engineer who after running multiple tests around the electrical system replaced the batteries which given their age were not keeping pace with demand. You can read this article via the following link: scrubber-dryer-battery-replaced-fr...

We recently took a call from a customer in Abergavenny who reported that their floor cleaning machine was leaking water when being used. Abergavenny is in the country of Monmouthshire and is affectionately known as the “gateway to Wales”. Situated on the English border it’s a popular destination for tourists and for those who like to shop the town has plenty of retail opportunities including the discount store operated by our customer. Determining the Source of the Leaking Water We sent one of our engineers out to Abergavenny to get a feel for the condition of the machine and isolate the source of the problem. The customer had informed us that the machine, a Viper Fang 20HD Pedestrian Scrubber Drier had been leaking water whenever it was powered on. This meant that the daily task of keeping the store clean and in keeping with company hygiene standards was made harder as instead of leaving the floor clean and dry it was leaving small puddles of water behind the machine. Our engi...

Following a call from a discount store in Nantwich , Cheshire reporting that the vacuum hose on their floor scrubber dryer had split.  Discount stores have become very popular around the UK and this store in the market town of Nantwich was no different offering a wide range of goods at bargain prices.  Naturally being so busy the store was concerned that with the machine out of action they would struggle to keep the floors clean and required a quick resolution.   We have a number of machine engineers so after capturing all the necessary details for the work report we sent one of our engineers to the store to make the vacuum hose repair or replace the hose if required. Making a Vacuum Hose Repair After a quick inspection it was clear that the vacuum hose (number 2 in the diagram below) which runs from the floor squeegee at the back of the machine up to the recovery tank had indeed split.  The squeegee trails along the floor behind the machine capturing t...

It’s always worth checking over your machine before requesting a call out as this can save you time and money. This was the case recently at a retail store in Grimsby , Lincolnshire where we were asked to attend in order to resolve a suction issue with their floor cleaning machine. Grimsby is a large port town on the North Sea coast known for its trade – a place where retailers can fit right in! Assessing the Cleaning Machine We sent one of our engineers on his way to the retail store in Grimsby, Lincolnshire to see what he could find out about the condition of the machine and if possible repair it on-site. The customer had reported to us that the machine, a Viper Fang 20HD Pedestrian Scrubber Drier was generating zero suction when being used. This meant that the daily clean to keep on top of dirt and scuffing could not take place as the machine would simply leave the dirty water on the floor and not extract it back into the recovery tank on the machine. Upon inspection of th...

The maintenance manager of a large retail store in the old market town of Frome , contacted us recently to report that their floor cleaning machine was cutting out after a mere 10 minutes of operation. In our experience this issue is usually caused by a faulty scrubber dryer battery and so we arranged for one our engineers to travel down to Somerset and find out if that was indeed the root cause. Located at the eastern edge of the Mendip hills, Frome it a lovely town that dates back to Roman times and is very popular with tourists, this demand has helped to sustain a healthily retail industry. Scrubber Dryer Battery Testing We sent one of our engineers down to Somerset to examine the machine and determine if the problem was indeed related to a faulty scrubber dryer battery. After giving the floor cleaning machine a once over, he discovered that one of the batteries in the machine was faulty and was simply not holding a charge. The machine in question was a Viper Fang 24 Battery Po...

A3 Machines were recently contacted by Home Savers in Limerick , Southern Ireland.  This is a new Irish Supermarket company who are looking to expand their business in Ireland over the next few years. It is hoped that they will open a further 49 stores within the next three years. The stores will sell an array of goods at a discounted rate, from chocolate bars, to cleaning products, electrical goods, furniture, luggage, the list is endless. Demonstrating Floor Cleaning Machines in Ireland In preparation of the opening of their flagship store, they were keen to ensure that they had the right floor cleaning equipment to maintain the floors in the store and to ensure the floor was clean before opening its doors to the public. Having ascertained the size of the store etc were able to recommend two machines and we sent our MD, Charles Lowe across the water to meet the store manager and to demonstrate the machines. The machines demonstrated were a Viper AS5160 Battery Operated Scrub...

The offices at A3 Machines take a variety of calls about different issues people face with their floor cleaning machines. In this instance, the customer called us to report that their Viper AS430B floor scrubber dryer was not charging and was also vibrating excessively during use. The machine was being used to clean the floors of a large food retailer in Bootle , Merseyside , just one of a number of large retailers that populate the town which is benefiting from a large regeneration plan. Viper AS430B Fault Finding We sent one of our engineers to assess the machine at the food store in Bootle who made regular use of the machine to keep the premises hygienic and welcoming for customers. Being a food retailer and part of a chain of 250 stores hygiene is very important to them and so have high standards to maintain including daily and spot floor cleaning. To meet those standards the store needed a reliable and impactful machine and their Viper AS430B battery operated scrubber drier ...

An existing customer contacted us from a discount retail Store in Manchester requesting our assistance with their floor scrubber dryer which had a perished vacuum tank seal resulting in a loss of suction and dirty water being left on the floor being cleaned. The seals on Scrubber Dryers need to be maintained or air will leak into the system causing it to loose pressure and reduce the effectiveness of the vacuum system which lifts soiled cleaning solution from the floor and deposits it in the recovery tank. As one of the UK’s most densely populated cities we often find ourselves in the area and have customers right across Greater Manchester including numerous Retailers, Car Showrooms and Restaurants. Replacing a Vacuum Tank Seal We sent one of our engineers along to take a look. After giving the floor cleaning machine a once over, he discovered that the rubber vacuum tank seal had basically perished with age and was not letting air into the system. Having dirty water being left on...

A new retail store belonging to a large chain of discount stores recently opened in Liverpool and prior to the opening they had purchased two new Viper floor cleaning machines from us for use in the store.  The new manager of the store wanted everything running well and had asked us to provide Viper Cleaning training to ensure the cleaning team were ready for the opening.  We normally suggest training when a new machine is delivered so its good to see the new store manager was on the ball.   Being one of the United Kingdom’s largest cities, Liverpool offers a rich variety of retailers for consumers to shop and this new store positioned in the L32 postcode area of Kirby was promising to be very popular. Providing Viper Cleaning Training One of our engineers took to the motorway to travel over to Liverpool to a large, new discount store to deliver the two new machines and provide Viper Cleaning training to the relevant members of staff.   As par...