A3 Floor Cleaning Machines

Our service team received a call from a retailer in Bradford about a Viper AS5160 repair . It seems their scrubber dryer was not picking up dirty water from the floor effectively. If your familiar with scrubber dryers, you will realise that this is a major issue as it’s not practical for someone to follow up with a mop. The store was located in a Bradford retail park which was very popular with shoppers and at this time of the year with snow and rainwater to deal with they needed a Viper AS5160 Repair as soon as possible. The A3 Machines team fully understand the importance of keeping retail floors clean, not only does it provide a welcome atmosphere for customers but also that they meet the high levels of hygiene standards set by head office. Viper AS5160 Repair in Bradford An engineer was promptly assigned who aware that the problem most likely related to the vacuum side of the Viper AS5160 or floor squeegee ensured his service vehicle contained the relevant spare parts before...

It’s not uncommon for untrained users of the Viper AS5160 to have problems with the charger connection and recently we were asked to visit a supermarket in Kirkby , Merseyside where this had happened. On this occasion, the customer reported that their floor cleaning machine was not charging, despite the battery having been left on charge overnight. Our engineers are always on the move and with quite a few customers in the Liverpool area we were able to send an engineer round quite quickly to investigate. Investigating Viper AS5160 Charger Issue The supermarket urgently needed the machine up and running again, as cleaning the floors is a top priority in the premises to keep everything clean, presentable and hygienic for shoppers. The machine with which the staff were experiencing the problem was a Viper AS5160 walk behind scrubber dryer which is usually a very reliable bit of kit however with machines like these in constant use you can expect some wear and tear.  Upon arriva...

Here are A3 Machines we understand the value of a long term customer relationship and do our upmost to ensure our customers receive the very best cleaning machine sales experience and after care we can provide. It's tricky of course to know if you have met their expectations so we find the best measure is a returning customer. On that note we received a call last week from the manager of a retail store cleaning team in South Wales who had decided it was time to purchase a brand-new floor cleaning machine. Having dealt with us before, we were top of their supplier list and they had already decided on which machine to purchase so there was no need to schedule in an on-site demonstration.  We walked through the purchase options over the phone (Lease/Outright Purchase - New Machine, Ex Demo Machine or Reconditioned) and we were able to send an engineer down to deliver the machine and provide on-site training soon after. The store was in Cardiff which has seen significant redevelopme...

This was another occasion where, rather than being sent out to service or repair a machine, one of our engineers was sent to provide staff training. This time to provide Viper AS430B Training for a frozen food company located in Warrington , Cheshire . Warrington is close to Liverpool and Manchester and is connected to them by the M6, M62 and M56.  Warrington is also on the main west coast train line and a competitive local retail industry with high streets and retail parks offering variety for consumers. Viper AS430B Training At A3 machines, we would prefer machine users to prevent problems themselves by avoiding misuse and mistreatment of their cleaners, which is why we are always happy to offer comprehensive training on the correct use and maintenance of machines. Sometimes, when a store is newly opened, and they have hired an entirely new team, this fresh group of staff will need additional training from one of our engineers. This was the case with the frozen food store i...

We received a call from a customer representing the cleaning staff at a superstore, regarding issues they were having with their Viper AS5160 floor cleaning machine. According to the customer, the fuse in the charger would occasionally blow during usage. The superstore was situated in Buxton , Derbyshire , in the heart of the peak district, attracting a decent number of tourists, bringing with them their custom in the local retail outlets, such as the Springs Shopping Centre . Fault Finding on a Viper AS5160 The cleaning staff in the superstore had to ensure that the floors were kept clean and kept free of any potential trip hazards to customers, so to make this task manageable, they used a Viper AS5160 Battery Operated Scrubber Dryer . The staff had reported that the fuse kept blowing out when the machine was being charged and it was, as far as they were concerned, a mystery as to why this was happening. Therefore, they decided to call us, and we were only too happy to send an engi...

Recently we received a service call from a retailer in North Wales about their Viper AS5160 floor cleaning machine . We were informed by the customer that their machine was leaking dirty water back onto the floor whenever they attempted to use it, which as you can imagine is far from ideal.  The store was located in Ruthin at the southern end of the Vale of Clwyd, which is an exceptionally beautiful part of Denbighshire . The town itself is split into an old and new town and is noted for rich history which dates back to pre-roman Celtic settlers. The town has a variety of monuments and structures including a castle which dates back to 1277 and attracts many tourists to the area, which of course means the local retail industry thrives too. Fault Finding on the Viper AS5160 Our engineer hit the road and made his way North West to the to the town of Ruthin, in order to repair the floor cleaning machine and get it operational again.   The retailer relied on the Viper A...