A3 Floor Cleaning Machines

One of our cleaning machine engineers attended a Primary School in Fishguard last week that had a fault with their Viper Fang 24T scrubber dryer . The school reported that the machine had stared smelling and leaking black streaks behind when in use. The school rely on this machine to provide a clean environment for the children who as you can image can cause quite a mess at times. Fishguard is a coastal town on the Welsh Pembrokeshire coast which is quite a remote yet beautiful area. A3 Machines clients stretch right across the country so its not unusual to find our engineers putting in some miles to resolve a machine issue. This is why we always take time to train our customers in the operation and maintenance of their machines when we are on-site, it also helps minimise downtime for the customers. Repairing a Viper Fang 24T Scrubber Dryer in Pembrokeshire It’s a good four-hour drive to Fishguard from our service centre in Market Drayton so we dispatched an engineer the followin...

Our service team received a call from a retailer in Bradford about a Viper AS5160 repair . It seems their scrubber dryer was not picking up dirty water from the floor effectively. If your familiar with scrubber dryers, you will realise that this is a major issue as it’s not practical for someone to follow up with a mop. The store was located in a Bradford retail park which was very popular with shoppers and at this time of the year with snow and rainwater to deal with they needed a Viper AS5160 Repair as soon as possible. The A3 Machines team fully understand the importance of keeping retail floors clean, not only does it provide a welcome atmosphere for customers but also that they meet the high levels of hygiene standards set by head office. Viper AS5160 Repair in Bradford An engineer was promptly assigned who aware that the problem most likely related to the vacuum side of the Viper AS5160 or floor squeegee ensured his service vehicle contained the relevant spare parts before...

Once of our engineers reported back that a call we sent him on recently was caused by a severe build-up of Limescale and to resolve he had to run through a solution tank descaling procedure several times before the machine would dispense water onto the floor again. The call originated from a customer in Stoke-on-Trent who operate a discount store there; they reported that their Viper Fang 20 HD scrubber dryer would not dispense cleaning fluid onto the floor during operation and suspecting a mechanical fault requested an engineer attend and fix the problem. As we already had an engineer in the Stoke area, we were able to attend on the same day. Solution Tank Descaling a Viper Fang 20HD Our engineer called into the store in Stoke-on-Trent and started working on the machine to identify the cause. Our engineer soon discovered that the problem was due to an excessively large build-up of limescale inside the solution tank which was so bad that no water whatsoever was able to leave the...

We recommend you have a Viper Fang Service carried out every year to ensure your floor cleaning machine is working at maximum efficiency; like a car there are a lot of moving parts in a scrubber dryer and with daily use wear and tear is inevitable. Some of the symptoms of a poorly serviced machine include reduced battery life, less effective floor cleaning action, leaks and dirty water being left on the floor. Our service also includes a Portable Appliance Test (PAT Test) that will highlight any electrical issues and confirm the machine is safe to use. Many of our customers take out a service contract when purchasing a machine or it is included in the contract which is quite common with rental agreements. We usually encourage our customers to take up the service option as we would rather keep our service team busy with the regular planning and carrying out service visits than responding to breakdown calls. An example of this being a Viper Fang Service we recently organised for a cus...

Scrubber Dryers are large power-hungry machines with high capacity batteries and several demanding 500-watt motors so it’s quite common to for the machines to be fitted with circuit breakers to protect the components. Whilst circuit breakers are a huge improvement over fuses they do tend to be more sensitive and can cause alarm when they start tripping, especially on a machine which holds a lot of water. This was the situation that faced a customer of ours at a large discount store in Altrincham where their Viper Fang 24T Scrubber Dryer would suddenly lose power to the brush motors which spins the drive board. The power could be restored by resetting the affected circuit breaker however with this becoming a common occurrence it was far from ideal and was very concerning to the operator, so the best course of action was to take the machine out of service and call in one of our engineers to inspect the machine. Tracing a Problem with Circuit Breakers There are three 35-amp circui...

We recently received a call from the cleaning manager of a large Lincolnshire outlet store to report that their scrubber dryer was marking tiles when cleaning the store floor. Clearly the machine should not be scratching or marking the floor during cleaning, so we added the store to one of our engineers call lists so that we could get to the bottom of the problem. Marking Tiles During Cleaning When our engineer arrived at the outlet store in Lincolnshire, he could see that the tiled floor was indeed quite badly scratched, and his first instinct was to check under the floor cleaning machine, a Viper Fang 24T Battery Powered Pedestrian Scrubber Dryer , to see if the pad and the plastic disc that holds it in place were aligned correctly. The floor cleaning machine being used in store was ideal for medium-to-large cleaning jobs and has an ergonomic design that makes navigating the display equipment easier to manage. The cause of the marks on the floor in this instance was that the p...

The owner of an independent retail store in Nottingham called us recently to report what he thought was a switch fault with their Viper Fang 20HD scrubber dryer. This machine has several rocker switches on the main panel that control various functions and they were unable to get any power to the water release and vacuum mechanisms. A3 Machines service floor cleaning machines for a wide range of customers from food manufacturers, large cleaning companies and retail chains right down to smaller independent shops. Quite often the machine has seen a lot of use which causes wear and tear and so like a car which has travelled a lot of miles it will develop the occasional fault. The store owner relied on the machine to keep the floors clean and maintain a presentable appearance for their customers and without being able to engage the water release or the vacuum to recover the water from the floor the machine was unusable. Diagnosing a Viper Fang 20HD Switch Fault Our engineer made th...

If your reading this post looking for a Viper Transaxle for your sports car, I’m afraid you have come to the wrong place, A3 Machines are specialists in the supply and maintenance of floor cleaning machines and the Viper in question was a Viper Fang 24T scrubber dryer.  We received a service call from the cleaning manager of a large retail store informing us of a drive issue they were experiencing with their floor cleaning machine. The T in Viper Fang 24T stands for traction and refers to the drive motor in the Viper Transaxle, given it was no longer worked was quite concerning as the company had only purchased the machine from us only a short time ago however it was still covered by the manufacturers warranty. Our engineers cover the whole country however in this instance, the store wasn’t too far away from our offices and was located in Birmingham in the Midlands . As one of the largest cities in the United Kingdom, Birmingham has a large array of shops and retailers and ou...

We received a call recently from the manager of a large retail store in Boston, Lincolnshire to tell us that one of their cleaners had dislodged the suction rubbers  on their Viper Fang 24T scrubber dryer leading to a loss of suction.  We sent an engineer along to the store, in Boston , Lincolnshire to assess the damage, replace the clip with a new one and get the machine back to full operational capacity.  Not to be confused with its larger cousin in the United States, Boston is a small port town on the Lincolnshire coast where the local economy revolves around food production and transportation. Relacing Suction Rubbers on a Viper Fang 24T After loading his service vehicle with spares for the machines he had on his call list that day, our engineer made the journey over to Boston to repair the machine. The store needed to be kept clean at all times and keeping on top of the floors was a crucial part of this process. For this reason, the cleaners used a Viper Fa...

Recently we received a call from a packing company requesting assistance with their scrubber dryer which had stopped dispersing detergent onto the floor being cleaned. Potential causes for this could be a solenoid failure, pump failure, electrical issue, blocked hose or filter however we wouldn’t know for sure until an engineer had paid them a visit. The packaging facility was located in Telford , Shropshire which conveniently is only 16 miles from our base of operations in Market Drayton. Telford is actually a relatively new town, comprised of smaller industrial settlements that merged in the 1960’s and 70’s. The town is named after Thomas Telford, who you may recall is a famous an engineer that developed numerous rail and road projects that linked places in the area together. Scrubber Dryer Fault Finding With his service vehicle stocked with spare parts we sent one of our engineers to the company headquarters in Telford, to troubleshoot the machine and get it fully operational ...

If you are looking for a Viper AS5160 manual then scroll further down this page where you will find a link; when your servicing and repairing a large variety of cleaning machines around the country you need access to numerous manuals and so we are building an on-line library. This came in handy recently when a retail store in Northwich contacted us to report that their scrubber dryer that was not recovering dirty water during cleans and wanted an Engineer to take a look as soon as possible. We were able to route an engineer who was coming back from a call in Warrington to the store and take a look, unfortunately however he did not have the Viper AS5160 manual with him, but he was able to access it via his iPad. Traditionally a market town, Northwich now has a population approaching 20,000 and so there is plenty of retail demand for smaller and larger retail stores who experience steady custom throughout the year. Viper AS5160 Service Call One of our engineers called into the...

It’s worth bearing in mind that here at A3 Machines we stock spare parts for current and past models of scrubber dryers from Fimap filters to the Viper Fang Battery Charger range. Retailing spare parts isn’t our primary business however our customers have maintenance contracts with us to service and repair a wide variety of floor cleaning hardware, so we need to ensure we have the parts available quickly to meet the SLA. If you’re looking for a spare part for a floor cleaning machine therefore it’s always worth giving us a call. Last month you may recall one of our customers who maintains the floors a supermarket in the old market town of Frome   in Somerset, got in touch to report that their scrubber dryer was not holding a charge. We sent down an engineer who after running multiple tests around the electrical system replaced the batteries which given their age were not keeping pace with demand. You can read this article via the following link: scrubber-dryer-battery-replaced-fr...

We recently took a call from a customer in Abergavenny who reported that their floor cleaning machine was leaking water when being used. Abergavenny is in the country of Monmouthshire and is affectionately known as the “gateway to Wales”. Situated on the English border it’s a popular destination for tourists and for those who like to shop the town has plenty of retail opportunities including the discount store operated by our customer. Determining the Source of the Leaking Water We sent one of our engineers out to Abergavenny to get a feel for the condition of the machine and isolate the source of the problem. The customer had informed us that the machine, a Viper Fang 20HD Pedestrian Scrubber Drier had been leaking water whenever it was powered on. This meant that the daily task of keeping the store clean and in keeping with company hygiene standards was made harder as instead of leaving the floor clean and dry it was leaving small puddles of water behind the machine. Our engi...

Following a call from a discount store in Nantwich , Cheshire reporting that the vacuum hose on their floor scrubber dryer had split.  Discount stores have become very popular around the UK and this store in the market town of Nantwich was no different offering a wide range of goods at bargain prices.  Naturally being so busy the store was concerned that with the machine out of action they would struggle to keep the floors clean and required a quick resolution.   We have a number of machine engineers so after capturing all the necessary details for the work report we sent one of our engineers to the store to make the vacuum hose repair or replace the hose if required. Making a Vacuum Hose Repair After a quick inspection it was clear that the vacuum hose (number 2 in the diagram below) which runs from the floor squeegee at the back of the machine up to the recovery tank had indeed split.  The squeegee trails along the floor behind the machine capturing t...

The head of cleaning for a major retail store in Bristol , South West England contacted us to report that they had a damaged Karcher BR40/25 scrubber dryer that needed repairing. As a major city in the UK, Bristol boasts a large amount of retail stores many of which are our clients, so we are often in the area. Assessing the Karcher Damage One of our engineers left our headquarters in Shropshire to make the journey down to the Retail Store in Bristol to assess the damage to the floor cleaning machine they used. The store had company standards to meet and part of this was keeping the floors looking immaculate for customers. However, this task was made all the harder after their machine, a Karcher BR40/25 Battery Powered Scrubber Dryer had become accidentally damaged falling down a set of stairs leading from the back of the storage area onto the concrete floor of the yard outside. Upon first sight of the machine, our engineer could tell that this was not going to be an easy task. ...

The maintenance manager of a large retail store in the old market town of Frome , contacted us recently to report that their floor cleaning machine was cutting out after a mere 10 minutes of operation. In our experience this issue is usually caused by a faulty scrubber dryer battery and so we arranged for one our engineers to travel down to Somerset and find out if that was indeed the root cause. Located at the eastern edge of the Mendip hills, Frome it a lovely town that dates back to Roman times and is very popular with tourists, this demand has helped to sustain a healthily retail industry. Scrubber Dryer Battery Testing We sent one of our engineers down to Somerset to examine the machine and determine if the problem was indeed related to a faulty scrubber dryer battery. After giving the floor cleaning machine a once over, he discovered that one of the batteries in the machine was faulty and was simply not holding a charge. The machine in question was a Viper Fang 24 Battery Po...

The offices at A3 Machines take a variety of calls about different issues people face with their floor cleaning machines. In this instance, the customer called us to report that their Viper AS430B floor scrubber dryer was not charging and was also vibrating excessively during use. The machine was being used to clean the floors of a large food retailer in Bootle , Merseyside , just one of a number of large retailers that populate the town which is benefiting from a large regeneration plan. Viper AS430B Fault Finding We sent one of our engineers to assess the machine at the food store in Bootle who made regular use of the machine to keep the premises hygienic and welcoming for customers. Being a food retailer and part of a chain of 250 stores hygiene is very important to them and so have high standards to maintain including daily and spot floor cleaning. To meet those standards the store needed a reliable and impactful machine and their Viper AS430B battery operated scrubber drier ...

An existing customer contacted us from a discount retail Store in Manchester requesting our assistance with their floor scrubber dryer which had a perished vacuum tank seal resulting in a loss of suction and dirty water being left on the floor being cleaned. The seals on Scrubber Dryers need to be maintained or air will leak into the system causing it to loose pressure and reduce the effectiveness of the vacuum system which lifts soiled cleaning solution from the floor and deposits it in the recovery tank. As one of the UK’s most densely populated cities we often find ourselves in the area and have customers right across Greater Manchester including numerous Retailers, Car Showrooms and Restaurants. Replacing a Vacuum Tank Seal We sent one of our engineers along to take a look. After giving the floor cleaning machine a once over, he discovered that the rubber vacuum tank seal had basically perished with age and was not letting air into the system. Having dirty water being left on...

A new retail store belonging to a large chain of discount stores recently opened in Liverpool and prior to the opening they had purchased two new Viper floor cleaning machines from us for use in the store.  The new manager of the store wanted everything running well and had asked us to provide Viper Cleaning training to ensure the cleaning team were ready for the opening.  We normally suggest training when a new machine is delivered so its good to see the new store manager was on the ball.   Being one of the United Kingdom’s largest cities, Liverpool offers a rich variety of retailers for consumers to shop and this new store positioned in the L32 postcode area of Kirby was promising to be very popular. Providing Viper Cleaning Training One of our engineers took to the motorway to travel over to Liverpool to a large, new discount store to deliver the two new machines and provide Viper Cleaning training to the relevant members of staff.   As par...